Three Reasons Why You Must be Aware of Application Vulnerabilities...

The digital era has ushered in new ways of doing things. While the new ways have a lot of benefits, they also have new security issues that have to addressed. Hackers are intelligent people. While some are out to hold the computer systems of corporations and governments hostage, others feel like they are providing a community service by exposing security holes. Understanding that individuals with nefarious intentions are crawling around the internet is a reason to know if an application vulnerability exists in your systems. Here are three reasons why you must know when any vulnerabilities exist in your applications.Be AwareHackers are not only intelligent; they also have sizable egos. They take pride in being able to expose deficiencies in systems. These individuals possess extremely sharp skills, so if they happen to find a glitch, it does not mean that others will, too. You should, however, be aware when any holes are present. If you deal with customer financial information that is extremely sensitive, you cannot allow it to be discovered by anyone who does not have permission to view it. Lawsuits in these cases are extremely expensive, cumbersome and time-consuming.Take ActionOnce you know what vulnerabilities your system is experiencing, you can take action. Whether you have your IT department handle it, or you hire third-party professionals to complete the job, the holes must be patched. Then, everything has to be tested to ensure nothing else was negatively impacted. Continuous Monitoring Once any application vulnerabilities have been found and patched, the next step is to ensure there continues to be ongoing monitoring. It is amazing that something can be secure today but not tomorrow based on what hackers can do, but it is reality. You are not alone, though. Professional and computer security services...

OUT-OF-THE-BOX IT SERVICE MANAGEMENT (itsm) SOLUTIONS...

When you think about IT Service Management (ITSM), what comes to mind first—the practice/framework you follow or the tool you use? Often, we hear customers say “But I do not want to be pressured into a strict ITIL framework,” and then the other half of the room says ‘But will this solution adhere strictly to the ITIL framework?” Out-of-the-box ITSM solutions need to do both—that is the answer. For those that are interested in having a strict adherence to ITIL, the solution needs to allow for this. And for those that want to take a hybrid approach or are simply not ready for ITIL, there needs to the ability to configure the solution to meet this need. Out-of-the-box does not mean “my way or no way.” Look for a solution that is highly configurable, that allows you to grow into the framework or to jump straight in and adopt from day 1. Out-of-the-box does not mean that you can’t tailor the solution, either. The key is to find a solution that is easy to use, own, and operate. Can you configure this solution on your own or do you need deep technical expertise? What to look for: Are you able to create custom ticket types and workflows? Can you setup incidents and problems separately? Can you tailor the user portal—with your brand and specific data? Can users create a custom desktop? How easy is it to create reports and dashboards? Are you able to import data and export data? The right ITSM solution should allow you to support your desired approach without any coding or scripting. What data do you need at your fingertips? Here are some of the key features you should be looking for in an out-of-the-box ITSM solution: Incident and problem...